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Frequently Asked Questions
What is Lori?
What are Lori's Company Principles?
What makes Lori different from just a broker?
Where does Lori operate?
Does it cost money to join the Lori platform?
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About the Lori Client Application
Demo Video: How to use the Lori Client Application (English version)
Demo Video: How to use the Lori Client Application (Swahili version)
About the Lori Client Application (LCA)
How do I request to join the Lori Client Platform?
How do I login?
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For Cargo Owners, Freight Forwarders, and Clearing Agents
What kinds of cargo does Lori transport?
What are the key benefits of moving cargo with Lori?
Is Lori a transporter with its own fleet of trucks?
Does Lori operate a CFS or own a storage yard for cargo?
I’m having a problem with my cargo currently on journey. Who should I contact?
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For Transporters, Truck Owners, and Drivers
I'm a truck owner. How do I get started with Lori?
What types of trucks are accepted onto the Lori platform?
Fuel issues are delaying deliveries. Do you have a fuel financing program or work with preferred fuel providers?
How are fuel charges calculated as part of your Fuel Financing Program?
Do you charge for Goods in Transit (GIT) Insurance?
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Onboarding Trucks to the Lori Platform
I have trucks. How do I onboard them onto the Lori Platform?
I’ve submitted my documents. How long does it take before my trucks are “active” on the platform?
What are the required documents I need to provide?
I don’t have all of the required documents on hand right now, but I'm working on it. Can I get started?
Do I have to sign a contract to work with Lori?
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Safety & Quality Assurance
Border Crossings & Transit Goods
What clearing arrangements do you have at the border for transit cargo?
About the Lori Transporter Application
Finance & Operations
Accounts Receivable: I’m having an issue with the way I have been invoiced. What do I do?
Accounts Receivable: I have a dispute to raise on charges. I think I have been overcharged. Who do I contact?
Terms & Conditions
Lori Terms of Service
Lori Terms of Service
Help Desk Software